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Shipping Information

Australia

Australia Post eParcel

$9.95 Flat Rate (orders under $95)

FREE for orders over $95

  • Standard Registered Post
  • Online tracking with email & text msg notifications included
  • Signature on delivery available
  • Authority To Leave without signature option
  • Guaranteed delivery (with signature)

 

Delivery times guide

From when your order is dispatched:

Brisbane
1-2 Business Days
Rest of QLD
2-4 Business Days
Sydney
2-4 Business Days
Melbourne
3-4 Business Days
Adelaide
3-4 Business Days
Darwin
4-6 Business Days
Canberra
4-6 Business Days
Perth
4-6 Business Days
Hobart
4-6 Business Days

Express Post eParcel

$12.95 Flat Rate For All Orders

We Recommend Express Post

  • Our fastest option
  • Online tracking with email & text msg notifications included
  • Signature on delivery available
  • Authority To Leave without signature option
  • Guaranteed delivery (with signature)

 

Delivery times

Express Post orders are delivered by Australia Post usually overnight after the order has been shipped to most metropolitan areas within Australia. Postcodes outside the Express Code network still receive priority fast delivery. Orders placed before 2pm AEST should be received the next day via Express Post On rare occasions, Australia Post may take longer, however Express Post is still the fastest form of shipment.

All other regional locations may take longer depending on the postal services in that particular area. For assistance with shipping time or to arrange a different shipping method, please contact us.

Network & delivery times

New Zealand

Australia Post eParcel

$9.95 Flat Rate (orders under $95)

FREE for orders over $95

  • Standard Parcel Post
  • Online tracking including email notifications
  • 5-7 Business Days estimated delivery time
  • Delivered via New Zealand Post

 

Express Post eParcel

$12.95 Flat Rate For All Orders

We Recommend Express Post

  • Express Parcel Post
  • Online tracking including email & SMS notifications
  • Signature on delivery for peace of mind
  • 3 Business Days estimated delivery time
  • Delivered via New Zealand Post

 

Worldwide

Standard International Post / Air Mail

$9.95 Flat rate

  • Standard Pack & Track Post / Air Mail
  • Tracking number provided
  • Online tracking including email notifications to most countries
  • Available for parcels upto 20kg in weight

 

Delivery times

This varies for different parts of the world. Usually it can take 6 - 14 days after your order is sent by our warehouse for delivery to occur. The EMS Post system is generally very fast and reliable. Sometimes orders are stopped for inspection by your local customs or postal service before delivery and this can delay your delivery. For assistance with shipping, please contact us.

Express International Mail

$29.95 Flat rate

  • Our fastest international delivery option
  • Using the international EMS mail network
  • Online tracking and email notifications to most countries
  • Signature on delivery

 

Delivery times

This varies for different parts of the world, however you can expect 3 to 6 business days after your order is sent by our warehouse for delivery to occur to most parts of the world. For further detailed information, you can contact us.

Other Info & Conditions

STANDARD SHIPPING

Delivery times for standard shipping depend mostly on location and take 1 to 10 business days, sometimes a little longer to remote areas. Parcels are dispatched from our Brisbane warehouse. The method chosen will depend on your location. All parcels are sent with full tracking information - details of which are sent with your despatch confirmation. Deliveries are only made on weekdays.

 

EXPRESS SHIPPING

Delivery times for express delivery are typically 1-3 business days. Major metro areas are typically the next business day after despatch. All parcels are fully trackable - details are sent with your despatch confirmation. Deliveries are only made on weekdays except in some circumstances when Australia Post extends deliveries to Saturdays. We are not able to offer any delivery time guarantees as we have no direct control over our freight providers.

Estimated shipping times are from when orders are despatched not from ordering. Please pay close attention to the estimated despatch date to avoid disappointment.

IMPORTANT DELIVERY INFORMATION

Signatures & Authority To Leave

Unless otherwise instructed, we send all parcels with signature upon delivery required, meaning the delivery driver will not leave the parcel without obtaining a signature.  If there is nobody available to sign for the parcel, it will be transferred to your nearest Australia Post branch for collection by you and you will be notified by email.  If you would prefer that the parcel be left at your premesis without the driver obtaining a signature, you can tick the 'Authority To Leave' box at the checkout and enter any specific instructions.  The delivery driver will only leave the parcel in a convenient and safe place at the front of the premesis.  Generally, Australia Post will not do things like leave parcels around the back door or in unsafe places.  If the delivery driver determines they are unable to safely leave the parcel, they will not leave it. By choosing Authority to Leave you accept that we cannot be held responsible or liable for any loss or damage of a parcel. Your parcel will typically only be left if there is a place deemed to be safe to leave the parcel. Unfortunately we cannot control this process as this is dependent on both the carrier and the circumstances for each individual delivery.  We highly recommend 'Signature upon Delivery' and having your parcel delivered to an address such as a work address where there will be someone to accept the delivery during business hours.

Post Office Boxes

Yes.  We delivery to PO Boxes.

INTERNATIONAL SHIPPING OPTIONS

Standard shipping is by International Standard Mail which typically takes 6-14 working days for delivery, however on occasion, we may need to send your parcel using a different mail service like Registered Post Air Mail. An Express Shipping option is available also. All orders are despatched via a trackable method where possible, though tracking may be limited in your country.  We are not able to control the tracking availability in your country.

TAXES & DUTIES

Import Customs & Duty For Orders Delivered Outside of Australia

Most countries have import duty and other taxes on goods entering their country. The amount you are allowed to import varies from country to country and you are responsible for all charges that may be applied to allow your goods to leave customs. Unfortunately Zodee is not able to estimate what these charges might be and therefore cannot be held responsibile. We always include a customs declaration (CN22) or commercial invoice (for courier deliveries) which has the value of the products being purchased based on the price paid. We are legally unable to enter any other value or mark orders as gifts. We encourage all customers take into account whether there any taxes, duties or any costs associated with their collection before ordering.

FAQS

Why has my parcel not been despatched when I chose Express Shipping?

It's most likely that your order contains a Special Order or Backorder item. It is likely that we had to order items from our suppliers which we cannot expedite. Rest assured that as soon as it arrives it will be despatched with an Express Method so you should receive it soon after despatch. Unfortunately the shipping method does not affect the despatch date.  Only orders that are fully in stock can be shipped immediately.

What carriers does Zodee use?

We use Australia Post to ensure that your parcels gets to you as safely, conveniently and as quickly as possible.  From time to time, we may choose to use other carriers such as couriers to deliver your parcel.

How do I track my parcel?

Full tracking information is provided in your despatch confirmation, plus we will send you emails with progress of your parcel as it makes its way to you. If you don’t receive this email we advised to check your spam or junk folders as depending on your emails settings we do find that our emails can land in those folders. If you still cannot find your email please contact our friendly Customer Service or Australia Post who can assist in tracking your parcel for you.

How are my goods packaged?

All parcels are lovingly packed into tough satchels or occasionally boxes to protect your items by our experienced warehouse team. These same boxes/satchels can then be used to return any items back to Zodee.

Why is my parcel at my Post Office when I chose Authority To Leave?

Parcels being left or not are entirely at the discretion of the delivery driver (depending on the carrier). If they deem that there is nowhere safe to leave the parcel, they will not do so. We are afraid we cannot control this.

Can I change my delivery address?

Delivery addresses can be changed at any point prior to despatch, simply contact friendly Customer Service. Once you receive your despatch confirmation then we are unable to change the address.

 

GENERAL INFORMATION

Estimated Despatch Dates

All orders are given an estimated despatch timeframe during checkout. However, it must be remember that these are just estimates based on the information available at the time of ordering. Despatch dates can be affected by busy periods or delays from suppliers. We will, of course, endeavour to keep customers informed at all times.

Public Holidays

No parcels are dispatched on QLD public holidays.

Delivery Policy

You can read further information about our Delivery Policy by clicking here.

Where we ship to

 

Albania
Algeria
Angola
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahrain
Bangladesh
Belgium
Belize
Benin
Bosnia and Herzegovina
Brazil
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cameroon
Canada
Cape Verde
Chile
China
Colombia
Cook Islands
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Dominica
Dominican Republic
Egypt
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Faroe Islands
Fiji
Finland
France
French Guiana
Gabon
Georgia
Germany
Gibraltar
Greece
Greenland
Guadeloupe
Guatemala
Guinea
Haiti
Honduras
Hong Kong SAR China
Hungary
Iceland
Iran
Ireland
Italy
Japan
Jordan
Kazakhstan
Kiribati
Latvia
Lebanon
Lesotho
Liberia
Liechtenstein
Lithuania
Luxembourg
Macau SAR China
Malaysia
Mali
Malta
Martinique
Mauritania
Mauritius
Montenegro
Montserrat
Netherlands
New Caledonia
New Zealand
Norway
Oman
Pakistan
Papua New Guinea
Peru
Poland
Portugal
Puerto Rico
Qatar
Romania
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Samoa
Saudi Arabia
Serbia
Seychelles
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Thailand
Togo
Turkey
Turks and Caicos Islands
United Arab Emirates
United Kingdom
United States
Uzbekistan
Vatican City
Vietnam