Shipping Information

AUSTRALIA

Australia Post eParcel

$7.95 Flat Rate

FREE for orders over $75

Express Post eParcel

$9.95 Flat Rate

$3.95 for orders over $75

  • Zodee Recommends Upgrading to Express

NEW ZEALAND

Australia Post eParcel

$7.95 Flat Rate

FREE for orders over $75

Express Post eParcel

$9.95 Flat Rate

$3.95 for orders over $75

  • Zodee Recommends Upgrading to Express

WORLDWIDE

Registered Post International

$9.95 Flat rate

Express Courier International

$39.95 Flat rate

SHIPPING DETAILS

STANDARD SHIPPING

Delivery times for standard shipping depend mostly on location and take 1 to 10 business days, sometimes a little longer to remote areas. Parcels are dispatched from our Brisbane warehouse. The method chosen will depend on your location. All parcels are sent with full tracking information - details of which are sent with your despatch confirmation. Deliveries are only made on weekdays.

EXPRESS SHIPPING

Delivery times for express delivery are typically 1-3 business days. Major metro areas are typically the next business day after despatch. All parcels are fully trackable - details are sent with your despatch confirmation. Deliveries are only made on weekdays except in some circumstances when Australia Post extends deliveries to Saturdays. We are not able to offer any delivery time guarantees as we have no direct control over our freight providers.

Estimated shipping times are from when orders are despatched not from ordering. Please pay close attention to the estimated despatch date to avoid disappointment.

IMPORTANT DELIVERY INFORMATION

Signatures & Authority To Leave

Unless otherwise instructed, we send all parcels with signature upon delivery required, meaning the delivery driver will not leave the parcel without obtaining a signature.  If there is nobody available to sign for the parcel, it will be transferred to your nearest Australia Post branch for collection by you and you will be notified by email.  If you would prefer that the parcel be left at your premesis without the driver obtaining a signature, you can tick the 'Authority To Leave' box at the checkout and enter any specific instructions.  The delivery driver will only leave the parcel in a convenient and safe place at the front of the premesis.  Generally, Australia Post will not do things like leave parcels around the back door or in unsafe places.  If the delivery driver determines they are unable to safely leave the parcel, they will not leave it. By choosing Authority to Leave you accept that we cannot be held responsible or liable for any loss or damage of a parcel. Your parcel will typically only be left if there is a place deemed to be safe to leave the parcel. Unfortunately we cannot control this process as this is dependent on both the carrier and the circumstances for each individual delivery.  We highly recommend 'Signature upon Delivery' and having your parcel delivered to an address such as a work address where there will be someone to accept the delivery during business hours.

Post Office Boxes

Yes.  We delivery to PO Boxes.

INTERNATIONAL SHIPPING OPTIONS

Standard shipping is by Registered Airmail or Track & Trace Airmail which typically takes 5-15 working days for delivery. An Express Shipping option is available also. All orders are despatched via a trackable method where possible, though tracking may be limited in your country.  We are not able to control the tracking availability in your country.

TAXES & DUTIES

Import Customs & Duty For Orders Delivered Outside of Australia

Most countries have import duty and other taxes on goods entering their country. The amount you are allowed to import varies from country to country and you are responsible for all charges that may be applied to allow your goods to leave customs. Unfortunately Zodee is not able to estimate what these charges might be and therefore cannot be held responsibile. We always include a customs declaration (CN22) or commercial invoice (for courier deliveries) which has the value of the products being purchased based on the price paid. We are legally unable to enter any other value or mark orders as gifts. We encourage all customers take into account whether there any taxes, duties or any costs associated with their collection before ordering.

FAQS

Why has my parcel not been despatched when I chose Express Shipping?

It's most likely that your order contains a Special Order or Backorder item. It is likely that we had to order items from our suppliers which we cannot expedite. Rest assured that as soon as it arrives it will be despatched with an Express Method so you should receive it soon after despatch. Unfortunately the shipping method does not affect the despatch date.  Only orders that are fully in stock can be shipped immediately.

What carriers does Zodee use?

We use Australia Post to ensure that your parcels gets to you as safely, conveniently and as quickly as possible.  From time to time, we may choose to use other carriers such as couriers to deliver your parcel.

How do I track my parcel?

Full tracking information is provided in your despatch confirmation, plus we will send you emails with progress of your parcel as it makes its way to you. If you don’t receive this email we advised to check your spam or junk folders as depending on your emails settings we do find that our emails can land in those folders. If you still cannot find your email please contact our friendly Customer Service or Australia Post who can assist in tracking your parcel for you.

How are my goods packaged?

All parcels are lovingly packed into tough satchels or occasionally boxes to protect your items by our experienced warehouse team. These same boxes/satchels can then be used to return any items back to Zodee.

Why is my parcel at my Post Office when I chose Authority To Leave?

Parcels being left or not are entirely at the discretion of the delivery driver (depending on the carrier). If they deem that there is nowhere safe to leave the parcel, they will not do so. We are afraid we cannot control this.

Can I change my delivery address?

Delivery addresses can be changed at any point prior to despatch, simply contact friendly Customer Service. Once you receive your despatch confirmation then we are unable to change the address.

GENERAL INFORMATION

Estimated Despatch Dates

All orders are given an estimated despatch timeframe during checkout. However, it must be remember that these are just estimates based on the information available at the time of ordering. Despatch dates can be affected by busy periods or delays from suppliers. We will, of course, endeavour to keep customers informed at all times.

Public Holidays

No parcels are dispatched on QLD public holidays.

Delivery Policy

You can read further information about our Delivery Policy by clicking here.

Where we ship to

 

Afghanistan
Åland Islands
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo - Brazzaville
Congo - Kinshasa
Cook Islands
Costa Rica
Côte d’Ivoire
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Honduras
Hong Kong SAR China
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau SAR China
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar (Burma)
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
North Korea
Norway
Oman
Pakistan
Palau
Palestinian Territories
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Réunion
Romania
Russia
Rwanda
Saint Barthélemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
São Tomé and Príncipe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the South Sandwich Islands
South Korea
Spain
Sri Lanka
Sudan
Suriname
Svalbard and Jan Mayen
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
U.K.
Ukraine
United Arab Emirates
Uruguay
U.S.
U.S. Minor Outlying Islands
U.S. Virgin Islands
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe