ZODEE CUSTOMER SERVICE
You can contact Zodee 3 different ways
LIVE CHATSorry - Live Chat is not currently available
BY EMAIL[email protected] Available
Mon - Fri 9 am - 5 pm
BY PHONE1300 855 999
or +61 7 3122 1010
WE ARE UNDER NEW OWNERSHIP
As of 10th July 2017, Zodee is under new management and ownership. Zodee is now operated by the trusted team at Floor Five Pty Ltd. Need help with something from prior to 10th July 2017? Just get in touch with us. We're very friendly :)
FREQUENTLY ASKED QUESTIONS
I need some help to place an order or want some information about a product
Please call 1300 855 999 (+61 7 3122 1010 from overseas) or email [email protected] and our friendly customer service staff will be more than happy to help you. Or you can talk live online to one of our Customer Service staff via our live help.
I want to check on the progress of an order (or return/exchange)
Whilst Zodee makes every effort to keep you updated with the status of your order by email, If you haven't heard from us you can log into your account and check the status, or you can call us on 1300 855 999 (+61 7 3122 1010 from overseas) or email [email protected] and we'll be happy to help.
I need to return my order for exchange or refund
I'd like to come and see your range in store
Unfortunately we do not have the resources or facilities to accommodate personal visits as we do no operate a store, only warehousing facilities. You may choose to collect from our warehouse, please call customer service to arrange.
Can you tell me where I can try on your products or where else I can buy them
We are a retail store and we don't have information about other stockists for the brands we carry. However, you can buy with confidence, as we do ship to most parts of the world and have a 60 day returns policy so you can return your purchases for an exchange or refund if the items do not suit.
Can I collect my order or drop off my return?
If you live locally to our Mount Kuring-gai warehouse, this is a service we do offer, but not on the website. If you would like to collect from our warehouse then please call 1300 855 999 or send an email to [email protected] to make this change. Please wait for an email indicating that your order is ready for collection to avoid a wasted trip. Returns may also be dropped off at our warehouse but they cannot be proceesed immediately. We will email you when your order is ready for collection, or we can ship it to you.
I am experiencing a problem with the website
For any technical issues related to our website, please contact us.
I have products I would like to sell on Zodee
Please contact us with information about your company/brand, along with any images or look books and our buying team will review them. We will then review the items and contact you if the products may be suitable for our site.
Can I buy products at wholesale for my store?
Zodee is a retailer and does not offer any wholesale facilities, nor do we pass on any supplier information.
I have an advertising opportunity I would like to discuss
Please forward all such enquiries to us via our contact details with full details of the advertising opportunity and we will contact you if we are interested.