Delivery times for standard shipping depend mostly on location and take 1 to 10 business days, sometimes a little longer to remote areas. Parcels are dispatched from Sydney, typically by Australia Post. All parcels are sent with full tracking information - details of which are sent with your despatch confirmation. Deliveries are only made on weekdays.
Delivery times for express delivery are typically 1-3 business days. Major metro areas are typically the next business day after despatch. All parcels are fully trackable - details are sent with your despatch confirmation. Deliveries are only made on weekdays. We are not able to offer any delivery time guarantees as we have no direct control over our freight providers.
Estimated shipping times are from when orders are despatched not from ordering. Please pay close attention to the estimated despatch date to avoid disappointment.
3 Hour Delivery (Sydney Metro Only)
Want your parcel in a hurry? How about our 3 Hour delivery option to selected Sydney Metro suburbs. Pricing is from $5 and is dependent on distance from our warehouse in Belrose. Pricing is available in the checkout process and is only available for orders where all items are in stock. Orders are despatched between 9am and 4pm on normal business days. Orders placed outside these times will be despatched at the start of the next business day. Deliveries can be made during the evening provided they are despatched before 4pm.
Important Delivery Information
Signatures & Authority To Leave
Unless otherwise instructed, we send all parcels with an Authority To Leave, meaning the delivery driver will leave the parcel without a signature being required, providing it is safe to do so. Should you require a signature, then there is an additional fee of $2 on top of any other delivery charges. If the driver is unable to obtain a signature, then they will leave a card with instructions on how to obtain your parcel. Depending on the carrier we have chosen, this may be either your local Post Office or to arrange redeliver and will depend on the delivery method.
Post Office Boxes
Whilst we can happily deliver to PO Boxes, our shipping methods to them are somewhat limited and therefore may be despatched by Standard Delivery. We therefore suggest you choose Standard Shipping to PO Boxes to avoid disappointment. Express delivery will be used where eligible and available.
ParcelPoint Zodee has teamed up with ParcelPoint, a handy service for customers who are often out during the day. With ParcelPoint you can send your order to a store near you, such as your local convenience store or newsagency, for collection when it suits you.
We are currently offering ParcelPoint FREE for a limited time! (normally $3)
International Shipping Options
Zodee offers Free Standard shipping worldwide on all orders over $50. For all orders under $50 there is a flat rate of $10. Standard shipping is by Registered Airmail which takes 3-15 working days for delivery. An Express Shipping option is available, pricing is available at checkout as it is based on your location and the items in your shopping bag.
Taxes & Duties
Why has my parcel not been despatched when I chose Express Shipping?
Please check your estimated despatch date in your order confirmation. It is likely that we had to order items from our suppliers which we cannot expedite. Rest assured that as soon as it arrives it will be despatched with an Express Method so you should receive it sooner after despatch.
What carriers does Zodee use?
We use a combination of Australia Post, WantItNow (MailCall), Fastway Couriers, DHL Express & Startrack in order to ensure that your parcels gets to you as safely, conveniently & quickly as possible.
How do I track my parcel?
Full tracking information is provided in your despatch confirmation, plus we will send you emails with progress of your parcel as it makes its way to you. If you do not have this information, please contact Customer Service.
How are my goods packaged?
All parcels are lovingly packed into sturdy boxed to protect your items by our experienced warehouse team. These same boxes can then be used to return any items back to Zodee. In some case, such as backordered items, products may be in a plain satchel
Why is my parcel at my Post Office when I chose Authority To Leave?
Parcels being left or not are entirely at the discretion of the delivery driver (depending on the carrier). If they deem that there is nowhere safe to leave the parcel, they will not do so. We are afraid we cannot control this.
Can I change my delivery address?
Delivery addresses can be changed at any point prior to despatch, simply contact Customer Service. Once you receive your despatch confirmation then we are unable to change the address.
Estimated Despatch Dates
All orders are given an estimated despatch date during checkout and confirmed in your order confirmation. However, it must be remember that these are just estimates based on the information available at the time of ordering. Despatch dates can be affected by busy periods or delays from suppliers. We will, of course, endeavour to keep customers informed at all times.
No parcels are dispatched on NSW public holidays